We work closely together with our customers and supervise on an individual basis: At least every six weeks our retailers are visited by a personal counsellor in order to provide trainings, point of sale adjustments at regular intervals, and to ensure information exchange.
Our range of customers consists of more than 350 selected retailers, and the most successful premium chain stores of our market are amongst our key accounts. These qualified, specialised stationary retail stores are complemented by 15-20 carefully-selected, specialised web shops and some of the most exclusive catalogue retailers.
Our warehouse is located on the premises of a professional logistics partner near Cologne. Our highly-efficient processes ensure shipping within a maximum of 24 hours after the placement of an order. We offer free shipping within Europe via UPS for low purchase order values (orders exceeding EUR 175 within Germany / exceeding EUR 750 internationally).
We are highly skilled in multi-lingual market development and are specialized in social media marketing. One example for the latter are the Facebook pages customized to each market (Doona Deutschland and Doona BeNeLux). We develop the content ourselves, especially the video material.
In collaboration with specialized partners, we are responsible for multilingual PR activities and work with a qualified press distributor for baby and children’s products. On top of that, we regularly cooperate with approx. established 100 bloggers. In order to promote our brands and to support our retail partners, we exhibit our products at trade fairs throughout the country.
Taking into account the retailer’s available space as well as the producer’s philosophy, we put emphasis on branding and promotional representation of our products at the point of sale. In coordination with our product partners, we issue marketing and training documents.